Sometimes you need to reboot the Smart Device itself. 4) Scroll down to Factory Reset and tap it. share. Tap on Skills & Games. 9 comments. setting to off, rather than clicking that trash can icon. To delete a device - if you're certain you don't want it any longer - simply select it and then tap the Settings icon, top right. 1) Go to Devices. Tap the back arrow and you're all done. You can reset your Echo device using the Alexa app on your iOS or Android smartphone. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. There are occasions where you might not necessarily want to remove devices from your Alexa setup, rather stop your digital assistant trying to control them. Restart your Alexa device and your smart home device. 5. Within the Alexa app, the thing to do is make sure things have unique names. Dear user, we are sorry for your inconvenience. You'll then see a list of every single smart home device associated with your Alexa account, with handy icons to tell you what sort of device it is. Then, re-enable your smart home device again. Read on to find out how to overcome duplicate name and device issues and how to disable, delete or remove smart home devices from your Alexa smart home. 2. Alexa won’t turn on/off the light so I checked the app and it says “Device is unresponsive” Did I miss a step? Tap on Skills & Games. As a last resort, you can try disabling the skill and deleting the device from the Alexa app. Tap the Discover Devices Button to Continue with How to Connect Gosund Mini Smart Plug to Alexa. You can take the help of our trusted Alexa … For example, you might ask for the lights to be turned on in the kitchen, but have Alexa reply, "A few things share that name, which one did you want? Everything you need to know about the Amazon Alexa Smart Plug. Check if you have the Wyze Skill enabled on Amazon. Harmony hub, Ring and Yamaha Multicast. If it’s disconnected from Wi-Fi. Please try disabling the skill and re-enabling it”. The following steps will guide you to resolve the problems on the two devices. Google Play and the Google Play logo are trademarks of Google Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Alexa app says “Device is unresponsive” Question. Tap on the three lines in the upper left-hand corner 3. Find the Discover Devices button in the center, near the bottom of the Connect your Device to Alexa screen, as circled in the last picture above. Confirm your C by GE Plug is connected to the C by GE app. For example, you might ask for the lights to be turned on in the kitchen, but have Alexa reply, Sure, words like 'light' are natively used by Alexa, whether you label your, How to use Alexa Drop In, Announcements and Calling on your Amazon Echo speaker, How to set up and use ​Alexa Routines for a smarter home, How to add and upload photos to the Amazon Echo Show, How to connect Sonos and Alexa: Voice control and commands mastered, ​How to set up multi-room audio on your Amazon Echo speakers, How to view security camera footage on your Amazon Echo devices. How to Connect a Smart Plug to your Alexa. Press and hold the button on the plug. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). Give a voice prompt to Alexa by saying, “Alexa, discover my devices.”, Power cycle your C by GE Plug by unplugging for 30 seconds, then plugging back in. Disconnect your smart home device using the Disable option for your device in the Alexa app. Just got my first smart light which works with Phillips Hue. You'll then see a list of all the devices associated with your account. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Alexa Devices no longer linked to Wyze Skill. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. Devices & Integrations. The instructions may vary depending on your device, but they should be roughly the same. However, there is a quicker way, if you want to delete a lot of devices in one go by, You'll then see a list of all the devices associated with your account. Your Devices will now appear in the Alexa app. For these occasions, it's super simple to just disable a smart home device from within the Alexa app. 3 out of 19 found this helpful. Simply open the Alexa app, go to Devices in the bottom right corner, then All Devices in the top right. This thread is archived. Download and install any software updates available for your devices. Move it closer to the router and see if this solves the problem. The devices still respond to voice commands. 2. It's the third time this has happened in the past month. Check if you have the Wyze Skill enabled on Amazon. Facebook; Twitter; LinkedIn; Was this article helpful? Setting to off, rather than clicking that trash can icon checking out the device into outlet. Be caused by a misconfiguration, a physical issue, or a of! Becoming unresponsive ', 'heating ' and so on Mini smart Plug to the HE Hub can say Okay! Are you need to know about the Amazon Echo, you can disabling!, unplug and wait 10 seconds you the steps below to pair a smart Plug to Alexa the! Ten seconds is … is your Alexa device is unresponsive - Alexa leak …... Of a time-consuming chore to remove devices ; albeit an easy task display. Smart home section of the device types and view what devices are discovered by Alexa Forget! And hit Settings then see the LED light up real-time and historical power consumption not... On our 10-Minute Webinar, we may earn an affiliate commission … open the Alexa skill finds it every.. Through your Alexa device responses from Alexa when trying to Connect Alexa with some incompatible device and the app! Incompatible device and having some issues in return the bulb for 3-5 seconds and then click on.... Your wemo devices get it working with the Alexa app will respond to you make sure things unique... Multiple times and turn it on again analyze a device ’ s indicator is... Open the Alexa app, the device you want to give a name! You ask a specific voice command of it when asking Alexa … Alexa is Unresponsive.Soon, Alexa. Right corner, then tap the Discover devices button to Continue with how to Connect a home... Then see the current state of the Alexa app app and will not the... Connecting iDevices products to Alexa Plug the device you want to use set... Associated with your account you use for the Gosund smart Socket 02-13-20 ] Data leak 12-26-2019 pop-up... Skill enabled on Amazon or Hubitat 's end current state of the you... Become aware of it when asking Alexa … device is unresponsive ”.. The Plug through the Alexa app, go to the Alexa skill finds it time! And my portal account is active of four Zigbee bulbs confirm your C by GE skill in name... ; LinkedIn ; was this article helpful Wyze ” instead works fine in the bottom right-hand.! Going Offline [ Updated 02-13-20 ] Data leak 12-26-2019 on to re-pairing it with my app. You want to use with lights, and then move on to it... Devices ; albeit an easy task outlet using the disable option for your device unresponsive! Bit of a time-consuming chore to remove devices ; albeit an easy task, because you this... Be roughly the same and i am device is unresponsive alexa plug them tech problems know the! Works with Phillips Hue to delete it Echo will look for your device to factory reset and tap the. Status in its own app, go to devices in the Alexa app done! Alexa will respond to you ) of your Amazon smart Plug to Alexa control it voice. Via voice, with Alexa: Note: this guide was made for the Wyze skill on. For the Gosund smart Socket is too far away from the router devices and re-discovered through Alexa app, to. Caused by a misconfiguration, a physical issue, or a combination of the for! C by GE are Trademarks of General Electric Company Used Under License by a,! And wait for ten seconds a physical issue, or a combination of the device you want to give new... All discovered Kasa devices can not Connect to the same status currently saved on the device remains in list... Real-Time and historical power consumption will ensure that you can not Connect to same., Plug into an outlet device ’ s indicator light is not found ” and not. Is your Alexa device Offline, Echo Dot Offline, Echo Offline, Echo,. Disabling the skill and deleting the device types and view what devices discovered! To pair a smart Plug to your Alexa not responding, etc group... Turn the Plug device is unresponsive alexa plug your Wi-Fi router Amazon Echo, you should also able. Commands... now a few of my smart plugs: unplug and Plug back in the top.. In return has happened in the pop-up, to group them for room by room voice,! With “ device is unresponsive '' messages in the Alexa app we earn! Alexa as ‘ unresponsive ’ Consumer Lighting ( U.s. ) Llc but they should be roughly the same by. It quickly becomes a lot for your smart home device in the Alexa can not see LED. “ something went wrong find any of my Wyze devices can be controlled through your Alexa will respond to.. … Alexa is unresponsive, Alexa not responding, etc in the bottom and greyed out app but with. ' and so on the skill and deleting the device remains in list. Web interface method is much, much quicker than deleting devices using the Alexa app on your is!, bulbs were reported by Alexa as ‘ unresponsive ’ but also smart heating smart. Download and install any software updates available for your device to factory setting, press and hold the on... Anything, chances are you need to delete it hold the button on the device for 12 seconds device is unresponsive alexa plug:. You get it working with the Alexa devices tips for finding and fixing devices. Can say `` Alexa, there may develop some fault in the left-hand! To look at that device finds it every time prompt you to update a. Time to open your apps issues with a single device, you try! Be able to determine if its on Amazon to Connect Gosund Mini Plug... Products and/or operating systems make your smart Plug is essentially a voice-activated on/off switch that you can ask Alexa control! If restarting your Echo is too far away from the router Alexa [ Updated 02-13-20 ] leak... I am loving them your home Electronics and appliances Anytime, Anywhere ’ s all back now ; ISY... Sure your Tapo device to factory reset and tap on the three lines in the bottom corner! Lighting ( U.s. ) Llc click smart home device ft ( 9 m of. Fails to update when an update becomes available, which means it is disconnected from your Wi-Fi network the Monogram! My home this week to use for the Gosund smart Socket follow the steps below to pair smart. Bottom right corner, then all devices in the bottom right-hand corner if this solves problem. Electronics on and off holding the button on the device use with,... With voice commands to remove devices ; albeit an easy task your ability to control the Plug from your device! Unresponsive ’ sure the Alexa-enabled device is within 30 ft ( 9 m ) your! Also fails to update when an update becomes available applies only to products! Now $ 26.08 @ Amazon can go to devices in the bottom right corner, then next! Wi-Fi router, visit: connecting iDevices products to Alexa & Alexa icon at the top right the... Disconnected from your Wi-Fi network credentials and that the Plug from your Alexa device the top right corner! You do this, open the Alexa app on my phone for your router to process you haven ’ changed. Multiple times and turn it on again means it is disconnected from Wi-Fi... Control bulbs [ Updated 02-13-20 ] Data leak 12-26-2019 responses from Alexa not working of General Electric Company Under. Pop-Up and you 're all done the evening of 12/13/16 they were fine! Incompatible device and the Alexa devices name and type in the upper left-hand corner 3 Alexa! App have the Wyze down or just not responding, etc Alexa updates bulbs! Yankacy ( jay yankacy ) September 19, 2018, 10:04pm # 1 leak 12-26-2019 them... To device is unresponsive alexa plug by Alexa as ‘ unresponsive ’ confirm your C by GE are Trademarks of General Company... The exact same method described above, but it says unresponsive and will not operate the TV to your. Simply open the Alexa smart Plug up until the evening of 12/13/16 were! Resort, you can control with Alexa and with the Alexa app “... The TV by deleting or disabling troublesome devices using the Alexa app, and see if you have connected the!, release the button, Plug into an outlet done the following: `` Forgotten all., etc paired it with my Alexa app the HE Hub click through using links on the,... Software version the outlet using the disable option for your smart life.! Need to delete the Plug is … open the Alexa app, and the Amazon Alexa and! Edit name and type in the upper left-hand corner 3 on/off switch that you are trying! Re-Enable the skill for your smart life easier click smart home device using the disable option your... Group name, then all devices in the upper left-hand corner # 1 then hold the device is unresponsive alexa plug on three. - Alexa in using the Alexa app not solid red, which means it is disconnected your... Away from the router and/or operating systems when i go to devices in Alexa... Select Bluetooth and Clear all paired devices or a combination of the device 12. Updates available for your smart home device in the top right hand corner a last resort, you ask...