Hue Sync and Hue Bridge Required. The warranty does not cover losses consequent in nature, including but not limited to loss of data or loss of business. Dear Customer The Philips warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. To check if your bulb is the actual problem, remove the flashing Philips Hue light bulb and replace it temporarily with another bulb, preferably another LED bulb. Philips Hue White 4-Pack A19 LED Smart Bulb, Bluetooth & Zigbee Compatible (Hue Hub Optional), Works with Alexa & Google Assistant – A Certified for Humans Device - - Amazon.com 1. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. Encha de vida a sua casa inteligente com a luz mais conectada do mundo. LED Dimmer Compatibility. To the maximum extent permitted by applicable law, this policy sets out our entire liability as the manufacturer, in connection with defective or non-conforming products. Check bulb packaging for details. The Philips Hue Play gradient lightstrip requires the Philips Hue Play HDMI sync box, Hue Sync mobile app, and a Hue Bridge. I have two BR30 downlights, which have gone into a partial failure state. Select your country. LED registration. Parts and all accessories and wear and tear parts will not be covered under manufacturer’s warranty. Add the Philips Hue device from Myharmony and check. Philips AVENT delivers a complete range of solutions for your breastfeeding journey. If the new bulb works perfectly fine, you might want to start contacting customer support. If you offer your product for service in the United Kingdom, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. What should I do if my credit card is refused? The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. Philips offers a range of Guarantees and Warranties for all its lighting products including options on upgrading to Extended Warranties and Service & Maintenance agreements. All rights reserved. All rights reserved. Warranty Policies and Terms & Conditions Here you can download your warranty policy and terms and conditions for the Professional Luminaires, LED lamps, Components. Please call our toll-free number, 1-800-555-0050, or write to us (address indicated on the packaging) to find out how to return the device. Philips Hue white and color ambiance bulbs have a reported life span and can last can last up to 15 years or 15,000 hours, which ever comes first. In case the model number does not offer any results, we would like to advise you to reach out to our contact center. Warranty. Philips Hue White and Color Ambiance 2-Pack BR30 LED Smart Bulb, Bluetooth & Zigbee Compatible (Hue Hub Optional), Works with Alexa & Google Assistant – A Certified for Humans Device - - … I own over a dozen of these products and every one of them has been great, many for nearly a year now. Alterations in design and technical specifications reserved. Check the brand: You can only add Philips Hue bulbs to the Hue app. Our remedies under warranty will not extend or renew the original applicable warranty period. Philips Hue funciona com vários dispositivos inteligentes diferentes. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. Quando o produto é um Friend of Hue, simplesmente funcionarão juntos na sua casa. / C.C.R.I. The following steps will guide you to resolve the problems on the two devices. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Check the wall switches for all your bulbs. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your product. Please check if you filled in the correct model number. Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues 5 Year Warranty. Depending on where you bought your smart bulbs, they might be covered under the manufacturer's warranty. If this device does not conform to the warranty, Signify will send you, at its election, a replacement device or refund your original price upon receipt of the returned device, register receipt and proof of purchase. Unless statutory provisions of applicable law regulate otherwise, our obligations under warranty will be limited, at our option, to either repair, to provide a replacement product for the defective product or to offer an appropriate credit for the purchase price for the defective product. 12 months for Consumer Electronics Products. The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product. (De)mounting and/or (de)installation and labour costs are excluded from warranty, as well as broken glass, batteries and replaceable bulbs. Philips Hue bulb Lifespan: Up to 15 years or 15,000 hours. I called today as it'd been longer, and there's a check in the mail. If your app is having trouble reaching Hue lights that you’ve already added to your system, check to ensure they are connected to power (i.e. They emailed me a shipping label, and said after they receive it they will determine if it's faulty and either get a replacement or a check on its way to me within a couple weeks. Tap the Activity you want to add Philips hue control to. Check www.philips-hue.com to see if there is a discount available in your region. 6. These should say Philips Hue on the bulb itself. The Philips warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. Verify that Philip Hue is connected to network using the upnp or bonjour browser. The Philips Warranty does not apply if: - The purchase documents have been altered in any way or made illegible. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. The contact details can be found on: www.philips.com. In case the model number does not offer any results, we would like to advise you to reach out to our contact center. This 915005822001 Philips Hue Go 2.0 portable smart light adds atmosphere to any room, and has a handy companion app as well as a 20,000-hour lifespan. Make sure you didn't mistakenly buy a different kind of Philips bulb instead. My Philips Hue app is having trouble connecting with my lights. Numéro 10461 5600 VB Eindhoven, The Netherlands) warrant that the product is free from defects in materials and workmanship for a period of two (2) years after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. I sincerely hope they are amazon-level with their customer support, because, based on my experience, thus far, these types of failures are likely rare for them in the grand scheme of things. 24 Months for Domestic Appliances, Personal Care & Avent Electrical products. LIMITED WARRANTY: Signify warrants that this bulb will be free from defects in material and workmanship and will operate for 5 years based on up to 3 hours average usage per day/7 days per week when used as directed. How Long Do Philips Hue Bulbs Last? 4. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. Tap Set to include this Philips hue action, or Update to apply this change. 3. The model number consists out of letters followed by numbers (e.g. Philips Hue White Ambiance A19 LED 60W Equiv. The Fix. Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues Look up your warranty. Default Warranty Period. 2 If you have a Windows PC, try adding Philips Hue using the MyHarmony Desktop software to check … Philips warranty only covers manufacturer’s defects. Some states and provinces do not allow exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Try these troubleshooting tips if the Hue app can't find your new bulb: Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. If you offer your product for service in a country other than the country where you purchased the product, we will try to have your product serviced against the warranty terms of the country where you purchased the product. Philips warrants its products for a specific period of time after the date of purchase. If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Subject to the terms and conditions hereof, we as the manufacturer (Signify Netherlands B.V., International Business Reply Service I.B.R.S. Philips claims that each bulb uses 80 percent less power than a traditional incandescent bulb. HX9903/01, SP9820/87). Dimmable Smart Wireless Bulb Starter Kit (4 Bulbs, Bridge, and Light Strip) Model# 471986 View the Philips Hue Starter Kit Collection These should say Philips Hue on the bulb itself. Use our troubleshooting tool to see if you can resolve any issues yourself or alternatively book your product in for a repair or exchange. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. © 2018-2021 Signify Holding. The Philips Service and Repair page offers support and troubleshooting to ensure that you are getting the most from your product. - The model- and/or serial number … Warranty for Personal Care, Mother & Child Care, Household Products & Health Products. Philips offers a two-year warranty for any Hue bulbs you bought directly from an authorized retailer. View ballast guide. extended warranty with registration. NOTE: To turn off your hue bulbs, press and hold the light bulb icon. Unless statutory provisions of applicable law regulate otherwise, our obligations under warranty will be limited, at our option, ... Connect with Philips Hue. the traditional wall switch is in the “on” position). This product is specifically designed and developed for domestic use in normal conditions and operation only. You can shape the strip into almost any form and use the adhesive tape on … Others online seem to have had the same problem - the hue flashes, goes to a fixed color (orange in my case), and is then "lost" from the system. In case the retailer is unknown or the product was purchased from an unregistered seller e.g. The warranty begins on the date of purchase and expires at the end of the period indicated in table 1. Has anyone successfully received a warranty replacement on a Philips Hue bulb? Can you try the following troubleshooting steps to check whether it works as expected? We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities such as regular maintenance, saving or restoring data. 5 Year. Replace Your Philips Hue Bulb Under Warranty. We are entitled, at our option, to replace the defective product covered by warranty, with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product. Restart both the Philips hue bridge and the echo. Whether it’s for your living room, your kitchen, your bathroom or your back-yard, Philips Hue has the perfect light. REPLACEMENT OR REFUND IS YOUR SOLE REMEDY. Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average of 3 burning hours per day. 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