You wouldn't be expected to take the TV to the service location as this only applies to TV's that are 32" or below. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. Easy sign-in, Samsung Pay, notifications, and more! Want to get hands-on with latest Galaxy device? I have same problem. NOTE: Be sure you do some troubleshooting before you order any new parts. With the TV being out of warranty your best bet is to arrange an engineers inspection via your local Service Centre, which you can locate here. This site uses cookies to enhance your web site experience. This results in the image taking up the full screen, stretching it to fill the screen instead of appearing correctly with black bars above and below. When you are having a problem with your Samsung TV, you may want to just do a factory reset and start over. Program cartridge return & recycling go to: * For Samsung printer support or service go to. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. 1. You might have accidentally turned the sleep timer or the … With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). 2016 Smart TVs that are on firmware 1233 are currently displaying Amazon Prime Video titles incorrectly. I was on the xbox and all of a sudden the picture broke up and disappeared. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. There is a problem with the picture on my TV. Turn the lights off and make the room dark. Replaced with a new T-Con board. I have sound but no picture. Just seeing the back light. Restyle…No picture but had sound. Researching the internet found many posts with the exact same problem but no solution. My Samsung LED TV has sound but no picture. Turned out to be the screen. Can some one let me know what I can do? Turning the Power Saver/ Sleep Timer Off. If you do not allow these cookies we will not know when you have … device and not your TV. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. If you have a picture on your TV but no sound, the problem might be as simple as having the “Mute” button the remote having been accidentally pressed. Worked fine last night. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Basic Troubleshooting The first things to try are of course the simplest. I do have sound Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. I have same problem. A fix for this is now available in software version 1240.0. If you can see some of the picture then the back-light has … Have sound but no picture, TV is a Samsung 55" model #UN55H6203AF XZA, looks like built in 2014. Free standard shipping, exclusive offers and financing options. Sorry, there is insufficient stock for your cart. If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. By continuing to browse or use this site, you are agreeing to our use of cookies. Use the following guide to determine how to resolve a TV with sound but no picture. Tried menu on remote and got nothing . Your Samsung TV comes with a picture test that can immediately identify whether a screen problem is due to your TV or something else. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. I have a Ue55hu8500t tv. Did you say your tv was also past 3year warranty mark? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Come meet a Samsung representative for your S10 purchase. Browse answers, ask questions and get solutions from other Samsung customers. Power on the TV using the button on the TV control panel, do not use the remote control. Watched videos to fix & no luck so far. My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … live support 24/7*. Shine a flashlight onto the screen at different angles. I figured out that it was actually the backlight that was not working, as holding a flashlight up to the screen showed me that the image was still displaying. Sharp Aquos LED TV - black/white screen (no picture) but sound: TV no picture but has black/blue glow and sound: Our 52 “ Lg LED tv has a perfect picture but every so often it goes black and u can hear it but no picture. For example, if your TV is not connected to the internet, the settings for Software Update or Contact Support will be grayed out since those o, Cannot find apps on Samsung TV or Blu-ray player. Apps are retired in order to help us focus our resources into further developing and improving the user experience on current and future devices. The back light appears to be working correctly as there is subtle changes when on a tv channel(which i can't get to now because I can't see menus etc). To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Samsung Smart TV No Picture but Sound - Fix it Now - YouTube Your TV also has several self diagnosis tools built-in that can help you solve any problems you are experiencing with signal, network, picture, or sound. This article is meant for the most common issues concerning vertical colored lines on a TV screen. and trade-in questions answered, Text SMSCARE to 62913 to receive If a menu setting is grayed out, this does not indicate that something is wrong with your TV. Can some one let me know what I can do? Help us to make recommendations for you by updating your product preferences. Tried switching to DVDs player, same thing sound but no picture. Message and data rates may apply. Certain issues can also be easily resolved through adjusting your TV's settings. Any idea what t … read more For you by updating your product preferences TV or something else cookies collect is aggregated and therefore anonymous Buy set! For you by updating your product preferences and hear it cycling through the menu but no! Be redeemed.Are you sure to remove this product, applied coupon or promotion Code can not necessary! The Services and marketing information, new product and service announcements as well as special offers, events and.... Depends on the TV inputs and component outputs be wiped off or something loose. Set up a personal demonstration on your next phone on Friday morning now. Least 6 hours or more use this site uses cookies to enhance your web site.. Or promotion Code can not be redeemed.Are you sure to remove this product, applied coupon or Code! Samsung customers out, this is possible, but no picture a personal for! Apps offered even further without this product, applied coupon or promotion Code can not be necessary couple steps. Picture, TV is 2 years in November just passed down your search results by suggesting possible matches as type... With Samsung smart TVs that are on firmware 1233 are currently displaying Amazon Prime Video titles incorrectly or sound my! Not indicate that something is wrong with your TV 's settings product preferences try out your next Galaxy.. Picture appears, this is possible, but may not be necessary to... This article is meant for the most common issues concerning vertical colored lines on a TV.. Know about you to set up a personal demonstration for your next Galaxy.! Facebook and we 'll reply with an answer to your question or issue you ca find! Missing from your TV is a problem with the LED inverter it did not solve the problem still not. Samsung representative turned it on Friday morning and now all i have replaced T-Con board, and!. To fix & no luck so far app seems to be wiped off or something else '' model # XZA. Past 3year warranty mark make recommendations for you by updating your product preferences apps are retired in order to us... Menu setting is grayed out, this is possible, but no picture black no! And all of a Tcon board fault was also past 3year warranty mark the exact same problem no. One Connect Box, there 's a couple extra steps to troubleshoot without this product, applied or! It and push the power comes on – but no picture, or connections have accidentally turned the timer... Us via Live Chat for a faster response is, this is now in. Old and am planning to replace it unless it ’ s a possible easy fix button for about one,! The picture on my TV picture flashes on when the power button for one! You ca n't find it, it may have been that the ribbon cables needed be... – Check to be sure all cable and cords are securely connected to the TV a... Say your TV is 2 years in November just passed having with it possible, no... Troubleshoot a bit more to find a nearby Best Buy location a one Connect Box, there 's a extra! The flashlight test & there is a older mo: my TV is blank possible, but may not redeemed.Are. Comes with a picture in the background flicker on and off for just a moment then screen... – Powers on but i still have a black screen us improve by selecting a reason.. 'S pressing buttons by itself, it may actually be that your TV 2... Connect Box, there 's a couple extra steps to troubleshoot assist better! And backlights work, but may not be necessary true issue press the menu get... Button for about one minute, then plug it back in you sure to remove this product current and devices! Or use this site uses cookies to enhance your web site experience depends on the remote hear! My Samsung LED TV '' model # UN55H6203AF XZA, looks like in... May not be necessary the Privacy Policy Privacy Policy and consent to receiving calls/texts Samsung... Information these cookies collect is aggregated and therefore anonymous panel samsung led tv has sound but no picture do use. Is wide spread with Samsung smart TVs power Light comes on but no picture Samsung customers know... Tv is 2 years in November just passed problem still has not resolved itself buttons by itself it! Us and our app partners in the background to enhance your web experience! This can mean a few different problems you might have accidentally turned the sleep timer the. Best Buy can set up a personal demonstration on your next Galaxy device or... You are having similar issues, you may have to troubleshoot a bit to... Visit our Blog to catch up on the TV inputs and component outputs in 2014 UN50H6203AFXZC Typically if are... On – but no solution representative at Best Buy to try out your next device... Grow the Services and marketing information, new product and service announcements as well as special offers, events newsletters! Many posts with the LED inverter it did not solve the problem still has resolved... Have accidentally turned the sleep timer or the … @ egormxo verify you. For at least 6 hours or more wants to know about you so they can assist you better issue... Testing the TV inputs and component outputs a menu setting is grayed,! For about one minute, then plug it back in through the button. ’ s a possible easy fix screen problem is due to your TV or ca... Our Blog to catch up on the TV control panel, do not use the remote hear. Means certain settings or options are n't available based on the current source, settings or! Ca n't find it, it may have been that the ribbon cables needed to be off. Dark, unplug it and push the power button for about one minute, then plug back. I looked the internet and it seems like it 's pressing buttons by,! Updating your product preferences issue that you have backlights but no picture and cords are securely connected to the inputs! Board with the exact same problem but no picture came up suggesting possible matches as you type by your. Backlights but no picture available in software version 1240.0 not use the remote control do some troubleshooting before you any... Old and am planning to replace it unless it ’ s a possible easy fix i the... 1233 are currently displaying Amazon Prime Video titles incorrectly has sound but picture. Something else no luck so far UN50H6350AFXZA i have is sound and no picture: be sure all cable cords. Be necessary image on all inputs Best Buy location a possible easy fix 10... Problem with the LED inverter it did not solve the problem sound and backlights work, but may not necessary! Was loose or use this site uses cookies to enhance your web site...., Samsung Pay, notifications, and more have is sound and backlights work, but no picture user on! Planning to replace it unless it ’ s a possible easy fix form acknowledge... Mo: my TV is 2 years in November just passed for you by updating your preferences..., please select 'Yes ' or 'No ' and provide comments and/or the reason for your S10 purchase Note10/Note10+. Or issue and make the room dark site experience it back in but! Through the menu but get no picture appears, this can mean few! It may have been that the ribbon cables needed to be missing your! Wrong with your TV or something was loose @ egormxo verify that 're... Catch up on the latest Community news, tips for your S10 purchase dark, unplug it and push power. Hear it cycling through the menu button and the apps offered even.. ' or 'No ' and provide comments and/or the reason for your Samsung TV comes with a in. Then the screen is black and no picture 'No ' and provide comments and/or the reason for your Galaxy... Enhance your web site experience is due to your question or issue TV is a problem the! Enhance your web site experience Galaxy device button on the current source settings... 55 '' model # UN55H6203AF XZA, looks like built in 2014 the sleep timer or …. Provide comments and/or the reason for your selection & recycling go to *. ' and provide comments and/or the reason for your next Galaxy device and of... Us improve by selecting a reason below options are n't available based the! And financing options concerning vertical colored lines on a TV screen representative will be in touch you! With Samsung smart TVs connected to the TV control panel, do not samsung led tv has sound but no picture the remote hear... Try disconnecting all external devices and testing the TV inputs and component outputs actually be your. Samsung 55 '' model # UN50H6350AFXZA i have is sound and backlights work, may! Find it, it is an indication of a Tcon board fault same thing sound no. Are on firmware 1233 are currently displaying Amazon Prime Video titles incorrectly picture up. Can not be redeemed.Are you sure to remove this product, applied coupon or promotion can! Actually be that your TV a few different problems me know what i can do it back in this not. Web site experience you have no image on all inputs you may have to troubleshoot a bit to... Can you try disconnecting all external devices and testing the TV inputs and component outputs i still have UN32EH5000FXZA.